Privacy Policy
Effective July 18, 2026
This Privacy Policy describes how Starways LLC ("Starways," "we," "us," or "our") collects, uses, and protects your information when you use the Starways Meals meal-planning service, including our website at starways.app, our mobile application, and our SMS text-messaging service (collectively, the "Service"). By using the Service, you agree to the practices described here.
Information we collect
We collect the following so that Starways Meals can plan your meals and build your grocery lists:
- Account information: your name, your household's name, and your mobile phone number. If you contact us by email, we also receive your email address and correspondence.
- Mobile number and SMS consent: when you opt in to text messaging, we record your mobile number and your consent to receive messages.
- Meal and household data: meals you select or request, dietary preferences, household members you invite, and the grocery list items derived from your meals.
- Photos you send: if you text or upload a photo, we process it to identify meals and ingredients.
- Payment information: handled by our payment processor (Stripe). We do not store full card numbers on our servers.
- Usage and device information: basic technical information such as app version, device type, and interaction logs used to operate and improve the Service.
How we use your information
We use your information to:
- create and manage your account and household;
- plan meals, generate grocery lists, and respond to your requests through our assistant;
- send you the text messages you have opted in to receive;
- process payments and manage your subscription;
- provide customer support; and
- maintain the security, reliability, and quality of the Service.
SMS / text-messaging terms
Starways Meals is a text-message-first service. The following terms apply to our SMS program.
- Program description. When you opt in, you will receive recurring automated text messages from Starways Meals related to meal planning, grocery lists, recipe and photo parsing, weekly plan proposals, and replies from our assistant.
- Consent. You opt in by sending the first text message to Starways Meals' number — for example, by tapping the "text to link your phone" button in the Starways Meals app, which opens your messaging app with a pre-filled message that you choose to send — or by otherwise texting our number to join a household. Consent to receive text messages is not a condition of any purchase.
- Message frequency. Message frequency varies based on your activity and your settings.
- Cost. Message and data rates may apply, depending on your mobile carrier and plan.
- Opt-out. You can cancel at any time by replying STOP to any message. After you reply STOP, we will send one confirmation message and then stop sending texts. You can opt back in by replying START.
- Help. Reply HELP for assistance, or contact us at support@starwaysapps.com.
- Carriers. Mobile carriers are not liable for delayed or undelivered messages.
No sharing of SMS consent or mobile data. We do not sell, rent, or share your mobile phone number or your SMS opt-in consent with any third parties or affiliates for their own marketing or promotional purposes. Mobile opt-in information and consent are never shared with third parties for any purpose other than delivering the Service as described in this policy.
How we share information
We do not sell your personal information. We share information only as follows:
- Service providers. With vendors who help us operate the Service, such as our SMS provider (Twilio), our AI provider (Anthropic, which processes your messages, meal and dietary data, and photos to generate the assistant's responses), payment processor (Stripe), and hosting infrastructure, so they can perform services for us. Our agreement with our AI provider does not permit it to use your content to train its models. Your SMS opt-in data and consent are excluded from any third-party sharing.
- Household members. Information you choose to share within your household, such as meals and the shared grocery list, is visible to members you invite.
- Legal reasons. When required by law, or to protect the rights, safety, and security of Starways and its users.
Data retention and deletion
We keep your information for as long as your account is active and as needed to provide the Service. You can permanently delete your account and associated data at any time by texting DELETE MY DATA to Starways Meals' number and confirming, or by contacting us at support@starwaysapps.com.
Security
We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, but we work to safeguard your data and limit access to it.
Children's privacy
The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us so we can remove it.
Your choices and rights
You can review and update your account information, manage your household, and opt out of text messages (by replying STOP) at any time. Depending on where you live, you may have additional rights regarding your personal information; contact us to exercise them.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version here with a revised effective date.